Craft offers two implementation options to meet different organization needs:
Standard Setup – Free
- Cost: $0
-
Includes:
- Email support
- Access to Craft’s Help Center
- Six weeks of live admin training calls
- Six weeks of check-ins with a Customer Success Manager
Tailored Setup – $5,000 (one-time fee)
- Cost: $5,000
-
Includes everything in the Standard Setup, plus:
- Tailored number of live admin training calls
- Tailored number of check-ins with a Customer Success Manager to suit your needs
- Live end-user training sessions
The Tailored Setup is ideal for larger or more complex organizations that need high-touch support or want help driving end-user adoption. The Standard Setup is great for smaller, more self-sufficient teams looking for guided training without the additional cost.
FAQ
Can I switch from Standard to Tailored later?
Yes! You can upgrade at any time. Contact your Customer Success Manager to get started.
Do I have to pay for each program I launch?
No. Craft pricing is based on the organization- not per program. You can launch as many as you need.
Will I still get support after setup?
Absolutely. All customers continue to receive email support and access to the Help Center.
Are Workforce Boards charged for setup?
No. Workforce Boards always receive full access, including Tailored Setup, free of charge.
What if my team changes and we need training again?
We’ll provide new admin training at no cost to help ensure continued platform usage.
Who pays the $5,000 fee for Tailored Setup?
It can be paid by the organization, a grant, or an external funder. We’ll need the correct billing contact for invoicing.
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