Overview
As a sponsor admin, assigning users to a Registered Apprenticeship Program (RAP) in Craft is a critical task to ensure apprentices are properly enrolled and tracked. If you encounter issues while assigning users, this troubleshooting guide will help you identify and resolve common problems.
Common Issues and Solutions
Issue: There is an error populating when attempting to assign users via a CSV
Possible Causes:
- Users have not been added into Craft: Ensure you have first added your Learners to Craft's OJL Tracker. For a detailed walkthrough of how to do this, please see this article.
- There is an error in the CSV: Ensure you are utilizing the template provided in the OJL Tracker and that all fields are appropriately filled out.
Issue: After assigning a user to a RAP, their assignment is not reflected in the dashboard or reports.
Possible Causes:
- Data Syncing Delay: Sometimes, there can be a delay in updating reports and dashboards after user assignment.
- Incorrect Program Assignment: Double-check that the user has been assigned to the correct RAP.
Issue: You receive an error while sending emails to users assigned to a RAP.
Possible Causes:
- Incorrect Email Settings: Ensure the email address is correctly entered and that the system has access to your organization’s email service.
- Email Bouncing: The recipient's email provider might be blocking the message. If emails are bouncing, ask the recipient to add Craft’s domain to their email whitelist.
Best Practices for RAP Assignment
- Check Data Before Submission: Ensure all apprentice data is complete and accurate before assigning users to a RAP.
- Use CSV Imports for Batch Assignments: If assigning a large group of users, utilize the CSV import feature to streamline the process. Follow the required CSV format for successful import.
- Regularly Update User Roles: Keep track of user role changes, especially for apprentices who may transition to different phases of their apprenticeship.
Contact Support
If you are still encountering issues after troubleshooting, Craft’s support team is available to assist. Reach out to support@crafteducation.com for further help with RAP assignments.
By following these troubleshooting steps, you can effectively manage and assign users to Registered Apprenticeship Programs in Craft, ensuring a smooth and compliant workflow.
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