I’ve launched, now what?

    Overview

    You’ve set up your program, assigned learners, and sent invites. From here, your job shifts from setup to execution.

    Once your program goes live, you'll start to see:

    • Learners logging in and completing activities
    • Evaluator activity and grading
    • Questions coming in from students, instructors, or coordinators
    • Initial reporting trends

    This guide walks through the 3 most important things to focus on post-launch, with direct links to how-to articles. It will help you answer questions like:

    • What should I monitor daily or weekly?
    • How do I know if things are going well?
    • How do I support learners after they enroll?

    1. Confirm Everyone’s Set Up Correctly

    Why it matters: Your data foundation impacts everything downstream - from reporting to visibility to compliance.

    Suggested Actions:

    • Learners are assigned to the correct programs, employers, and EPs
    • Evaluators are linked to the right learners
    • Tags are applied for easy group management (region, cohort year)
    • Everyone has logged in (or received/resolved their invite)

    Helpful links:

    2. Start Monitoring Early Signals

    Why it matters: You don’t need to wait for semester-end to identify risk or celebrate wins.

    Suggested Actions:

    • Confirm learners are logging in
    • Identify anyone who hasn’t started
    • Monitor activity submission percentages

    Why it matters: Early non-activation is the biggest predictor of non-completion. Reaching out early keeps learners from silently dropping off.

    What to look for:

    • Are learners and evaluators logging in?
    • Are learners completing their first activities?
    • Are evaluators logging in and engaging with their learners?
    • Are activities being completed on time and tagged to competencies?

    Helpful links:

    3. Align Your Team: Learners, Evaluators, Admins

    Why it matters: When expectations are clear, systems are easier to adopt and sustain.

    Suggested actions:

    • Clarify the cadence of evaluations or activity submissions (e.g., weekly, upon learner submission)
    • Make sure evaluators know how to log in, find their learners, and leave feedback

    Helpful links:

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